amandagonzalezsevilla

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES
APPLY.
Can I return my order? Yes. If you are not satisfied with the
items you ordered, you may return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1.
The order still contains all the appropriate parts and components, and the packaging has arrived in exactly
the same condition as the product.
2.
The product shows signs of normal handling; damage caused by careless handling
is excluded.
3.
Products for which hygiene is important have been thoroughly cleaned before
the return process begins.
4.
The product was found to be defective immediately upon receipt.
5.
We are entitled to charge the customer shipping costs.
6.
The return will be processed within 7 business days and, if the conditions
are met, will be officially acknowledged within this period.
*We reserve the right to reject returned items if we suspect that they have been used or
damaged through no fault of our own.

How can I return my order?
If your order meets the above conditions, follow these steps to start
the return process:
•
Send an email to: amandaagonzalezzshop@gmail.com
•
Make sure the email contains the following:
◦
Order number
◦
Reason for the return request
◦
Photo of the product in case of damage
◦
◦ Customer’s first name + surname
Customer’s address

We will then contact you and provide the return address. Never send the return to
the sender; we will send you the correct address after you request it. You, the
customer, are responsible for the cost of shipping the product back. The consumer has the
right to withdraw in accordance with the following provision if the consumer is a natural
person entering into a legal transaction for purposes that are not predominantly related to
their commercial or professional activity:

A. CANCELLATION CONDITIONS
Right of withdrawal
The withdrawal period is 14 days from the day on which you, or a third party designated
by you who is not the carrier, have received or accepted the last goods.
As we operate with a fully automated system, orders are carried out as soon
as they are placed. We therefore cannot interrupt the shipping process before delivery, so a
refund upon receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform us
of your decision to withdraw from this contract by a clear statement (for example,
by email). Withdrawal is completed when we have received the goods. The buyer shall bear
the cost of returning the goods.
Notice for shipments in transit
As our products are shipped from Asia, transit times may be longer and are
outside our control. If the products are already on their way to you, cancellation
is not possible. Please wait until you have received the goods and then return them.
You may, of course, notify us of your cancellation in advance. To ensure
the quickest possible return, please send us confirmation of shipment.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments received from
you, excluding delivery costs (excluding the additional costs arising from your choice of a
delivery method other than the least expensive standard delivery offered by us), without
delay and no later than fourteen days from the day on which we receive notice
of your withdrawal from this contract and receive the goods. We will use the
same payment method you used for the original transaction for this refund, unless we
expressly agree otherwise with you; in no case will you be charged fees
for this refund.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN
ASIA AT THE CUSTOMER’S EXPENSE.